You can unlock your account / reset your password by following the below link:

 

https://passwordreset.microsoftonline.com/

 

Note:- 

 

  • If you select option, “I remember my password” then it will unlock your account.

 

  • If you select option “I forget my password” then it will allow you to reset your password.

 

 

PS: This link is accessible from outside zycus network also.